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DMSI Standard Operating Policies:

Product Warranty:

All DMSI products are warranted against manufacturing defects and premature wear when used in normal operating and processing conditions. All published product specifications noted allow for a maximum manufacuring tolerance of +/- 10%. Any products received that are outside of our published specifications by more then +/- 10% are considered to have a manufacturing defect and are warranted for return.

Prepaid Freight Policy:

All standard published pricing from DMSI includes our company paying freight costs to get the product to your door if the destination is within the contiguous 48 states of the continental U.S. DMSI will not be responsible for additional transportation charges assessed for special delivery requirements.
Minimum Order Policy:

Our website will accept orders of any size. Any $75 order will receive free shipping while orders below $75 will have a $9.50 shipping and handling fee to help cover transportation costs. You may place your order on our website or in any of the following ways.

  1. We do accept Paypal. If you would like to use your Paypal account click the link in the center of the front page of our website and follow the listed instructions.
  2. You may phone your order directly to our office at 913-367-3087. Prices will be those posted on our website and transportation charges will be quoted to you based on the destination point. You may use Mastercard, Visa, Discover or American Express credit cards to pay for phoned in orders.
  3. Email us at info@directmopsales.com with the items you wish to purchase. Provide contact name, shipping address and the items you wish to order and a telephone number where you can be reached. One of our staff will call you to confirm the order and the transportation costs. If you wish to purchase at that time we will require your credit card information and will process your order.
Packaging Standards:
The standard packaging for DMSI products is one dozen units per carton unless specifically noted otherwise. There is no additional cost for orders in less than full case quantities. With our low minimum order amount and allowance for broken case orders DMSI reserves the right to package all orders in a manner that promotes the lowest possible freight costs.

Returned Goods Policy:

Any unused product may be returned for credit if it is shipped prepaid freight to DMSI within 30 days of the original purchase date. Returned merchandise will be subject to a credit reduction for the cost of the original freight costs to ship the product to a customerís facility.

Payment Policy:

All orders sold without established credit accounts will require payment prior to shipment by either credit card or cashiers check. Accepted credit cards are Mastercard, Visa, American Express and Discover. Credit terms are Net 30 days for established accounts and interest of 1.5% per month shall be charged on all past due accounts. To apply for credit please download our standard credit application with the following link.
DMSI CREDIT APPLICATION

Shipping Standards:

DMSI offers a broad line of standard colors, sizes and styles of mop related products. Standard stock items are shown in our company catalog and website. We provide 1-2 day shipping service on orders for standard products and 3-5 day shipping service on orders for non-stocked colors, sizes and styles as well as custom manufactured items. All orders received after noon central time shall be considered being received on the following day. DMSI will make every attempt to advise purchasers of any potential delay in meeting these shipping standards.

General Policy:

All orders are subject to approval by DMSI. Prices and policies are subject to change without notice. DMSI will post all changes to prices and policies on the company website.